Delivery and Return

Delivery
Click HERE for Tracking (Royal Mail)

Costs:
Royal Mail Tracked 48 - £3.35
Royal Mail Tracked 24 - £4.25
Royal Mail Special Delivery Guaranteed by 1pm - £9.90

Currently Stopped Overseas Order Until Further Notice (You can contact me)

Return

You are always welcome to return or exchange the products purchased at Melly Mello.

You have 14 days to decide if an item is right for you. The items must be returned to the Melly Mello address in proper condition and manufacturer’s packaging unless returned as faulty or damaged.

Refund Options

• Money refund. We will return the cost of the item you spent to purchase. Excluding the postage fee

• Gift card. We will give a Gift card equal to the cost of the item (or larger) to be used on our Site with another purchase.

Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for Melly Mello or for customers.

How to Return a Purchased Item

Buyer pays the return postage
*Return EVERYTHING including free gift(s), cards, gift boxes, gift bags etc*
*DO NOT REMOVE TAG(S)*

Contact me via email to get the return form or use the form online (HERE), fill out your return form correctly with your order number, the product you are returning, the reason for the return, and if you are waiting for a refund or an exchange.

If you do not mention your order number, we won’t be able to process your return.

Repackage the item in the original box and packaging. Take your parcel to any Post Office and obtain proof of postage for the tracking number – this will speed up the process and will legitimise that your parcel is on its way back to us. Please do not fake the value of products for insurance purposes. We will only refund you after we receive the parcel and check the items. If we don't receive the parcel or it goes missing, you will need to contact the delivery company to get your money back.

The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items.

What Happens Next

We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.

• A returned item will be inspected upon arrival. (With video recording)

• If the condition an item has been returned in is inappropriate (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.

• If the condition of a returned item is appropriate, you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item.

• If you paid using PayPal with your PayPal account, we will refund the balance to your PayPal account.

• If you use a Gift card to purchase the returned item, we will refund the paid money to the balance of the credit/debit card or PayPal account (whatever was used) and will provide you with a new Gift card as, due to our internal rules, any Gift card can’t be used twice or more time.

Returning a Damaged or Faulty Item

We are sorry that you received a damaged or faulty item. Please return this item to us as soon as possible so that we can process the refund. Please bear in mind that all items are inspected on return.

We inspect every item before shipping. No refund will be made for damage in purpose or incorrect usage.

Non-refundable Items

We do not refund the products that are not eligible for return.

• Body Jewelry

• Earrings

• Tag(s) is removed.

• Personalized product (including engraving)

• Gift Cards

• Digital products or service

• Free gifts (including birthday gift and VIP gifts)

We do our best to maintain the best accuracy of the non-refundable list, but the list may not include all applicable variants.